Synchronization

A synchronization maybe required if the OTP you have generated is not validated by the server and:

• if you performed a manual activation
• if you have change your device clock

If you need to synchronize your DIGIPASS for Mobile, click here.

Reactivation

A reactivation maybe required in the following cases:

• the OTP you have generated is not validated by the server
• you have lost your mobile phone and you want to use the same account with a new device

If you need to perform a reactivation process, click here.